COVID-19 STATEMENT - JULY 2020

 

We are delighted to announce that having carried out the relevant risk assessments in line with Government and Industry Covid 19 Guidelines we are now in a position to re-open the Salon on Tuesday 14th July 2020. You can now book online on our website www.totalbalance.me.uk.

We will continue to assess the situation extremely carefully and follow any new Government advice which may adjust the below changes. 

 

Our top priority is the safety of our clients and staff so we are taking great care to put comprehensive procedures for enhanced cleaning and social distancing in place. The salon and therapists will look different but we want to ensure all our clients that you will still have the same friendly welcome and great treatments as usual. We will do all we can to make sure these changes do not impact on your visit in a negative way but hope you understand that we have guidelines we have to follow to allow us to re-open safely.

 

All facial treatments are temporarily suspended including facials, facial waxing, brow and lash 

treatments. Microblading will be suspended until early 2021.

 

CLIENT GUIDELINES

 

IF YOU ARE SHOWING OR YOU HAVE BEEN IN CONTACT WITH ANYONE SHOWING COVID-19 SYMPTOMS, PLEASE DO NOT COME TO THE SALON. 

• The Salon will be by appointment only so the front door will remain locked. Because of this it is vital that we keep to schedule as much as possible. We ask that you arrive in time for your appointment so your treatment doesn’t have to be cut short or cancelled. There will be no waiting area inside the Salon so if you arrive early or have to wait for your therapist to open the door it will be outside so please bring an umbrella.
  
• Please come alone, children will not be allowed in the salon.
  
• You will not be allowed to use your mobile phone in the salon and all belongings must be kept in your bag or pockets.
  
• We will not be serving food or beverages in the salon but please feel free to bring your own. You must take any waste with you.
  
• Arrive on time and wait to be let into the salon.
  
• Antibac your hands at the reception desk when entering the salon.
  
• Try to avoid touching your face at all times.
  
• If you cough or sneeze please do so into a tissue then bin and sanitise or into your sleeve/elbow.
  
• Please do not touch retail products. Staff will assist with purchases.
  
• 1If you require vouchers please ring ahead so we can prepare them for collection or post.
  
• It will be compulsory to wear a face mask whilst in the salon please bring your own if possible.
  
• We may take your temperature on arrival so please do not be offended if we have to reschedule your appointment.
  
• Because of extra cleaning between each client we will be limited on time we can spend with you for re-booking and purchases. All re-booking will be done at the treatment station/room.
  
• We currently only accept card or contactless payments - NO CASH.
  
• FOR PEDICURES PLEASE ENSURE YOU BRING OPEN TOED FOOTWEAR. You will not be able to wait in the salon whilst your toes dry so if you haven’t brought open toed shoes you will have the option to re-schedule or have a gel polish applied.
  

 

During these unprecedented times we would fully appreciate both your patience and continued support as we all start to adapt to the “new normal”. We look forward to welcoming you all back in the salon soon.